Refund & Return Policy
This Refund & Return Policy applies to transactions made through ChinaTAC (Together for Animals China). We aim to remain transparent while ensuring that funds are used responsibly to support animal rescue and welfare efforts.
1. Donations
Donations are voluntary contributions that directly support animal rescue, medical treatment, food, shelter, and operational costs. All donations are non-refundable.
2. Sale of Physical Products
ChinaTAC may offer physical products such as pet supplies, educational materials, or charity merchandise. Product purchases are separate from donations.
3. Eligibility for Returns
- Items must be unused, unwashed, and in original packaging
- Return requests must be submitted within 7 days of delivery
- Valid proof of purchase is required
4. Non-Returnable Items
- Donations and sponsorship contributions
- Custom-made or personalized items
- Items marked as final sale
- Products damaged due to misuse or normal wear
5. Refund Process & Timeline
Approved refunds will be issued to the original payment method, typically within 7–14 business days depending on the payment provider.
6. Shipping & Handling Costs
Shipping fees are generally non-refundable unless the return is due to an error or damage upon arrival.
7. Damaged or Incorrect Items
Please contact us promptly with photos and order details. We will arrange a replacement or refund when appropriate.
8. Exchanges
Exchanges are subject to availability and must follow the same timeframe as return requests.
9. Policy Changes
ChinaTAC reserves the right to update or modify this policy at any time.